Refund Policy

Unambiguous and equitable refund terms for your confidence

Overview

At OraSharedRegistry, we recognize that plans can shift, and are dedicated to offering straightforward and honest refund conditions. This document delineates the criteria for issuing refunds for our yacht rental services.

It is important to review this policy thoroughly prior to confirming a reservation. By reserving a rental with OraSharedRegistry, you are accepting and agreeing to these refund terms.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Rental

100% Refund

Qualifies for: Entire refund except for handling fees

Processing Duration: 5-7 working days

Handling Charge: €50 for credit card operations

Terms: Must be requested via written communication such as email or telephone

24-72 Hours Before Rental

50% Refund

Qualifies for: Half of the total rental cost

Processing Duration: 7-10 working days

Handling Charge: €25 deducted from the refund

Terms: Legitimate grounds required; administrative expenses incurred

Less than 24 Hours Before Rental

No Refund

Qualifies for: No possibility of refund

Exception: Emergent situations might be taken into account

Alternative: A rental credit might be issued at the management's discretion

Terms: Supporting evidence needed for emergencies

Weather-Related Cancellations

Our Weather Assurance

Your safety is paramount. In the event that our certified captain determines adverse weather conditions are unsafe for sail:

  • Complete Refund: Issued if rescheduling is not possible
  • Reschedule: Transition your rental to an alternative date at zero extra charge
  • Rental Credit: Obtain a credit which is valid for one year from the original rental date

Weather Evaluation Method

Our weather assessment involves:

  • Analyzing wind conditions
  • Evaluating sea state
  • Forecasting visibility and precipitation
  • Heeding Coast Guard advisories and warnings
  • Conducting a safety inspection by our professional skipper

Decision Period: Determinations regarding weather cancellation are made at least 4 hours ahead of the scheduled departure time.

Medical Emergency Refunds

Emergencies

Recognition is given to the unforeseen nature of medical emergencies. The ensuing scenarios may warrant a special consideration:

  • Sudden medical conditions or injuries that necessitate hospital admission
  • Loss of immediate family member
  • Military orders or urgent recalls
  • Jury obligations or legal summons
  • Travel issues arising from natural catastrophes

Verification Requirements

Supporting documents are required to process urgent refund inquiries:

  • Doctor’s note or hospital records
  • Obituary or death notice (if applicable)
  • Military deployment papers
  • Legal subpoena or notice for jury duty
  • Announcements regarding travel emergencies

Procedure: Emergency refund cases are processed within a 3-5 business day framework after we receive the valid documents.

Operational Cancellations

Technical Problems

Should the selected vessel encounter mechanical faults that are unsolvable:

  • Substitute Vessel: We will endeavor to provide a suitable alternative
  • Full Refund: Granted if no fitting replacement is found
  • Partial Refund: Applied if the substitute has differing rates
  • Consolation: Additional dispensations may be provided for the inconvenience

Unavailable Crew

In the rare occurrence that allotted crew members are not available:

  • Efforts will be made to organize alternate crew
  • Entire refund if the rental cannot proceed
  • Reschedule without incurring further costs

Refund Processing

Reimbursement Method

Reimbursements are directed back to the initial payment mode:

  • Credit Debit Transactions: 5-7 business days
  • Bank Wires: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Handling

€50 fee for terminations requested over 72 hours in advance

Bank Transfer Handling

€25 charge for all refunds via bank transactions

Overseas Handling

Extra costs may apply for transactions across borders

Rental Credits

Credit Issuance

Rental credits may be suggested as a substitute for refunds in particular scenarios:

  • Late cancellations (less than 24 hours notice)
  • Cancellations due to weather conditions
  • Voluntary changes to booking
  • Disruptions to operations

Credit Details

  • Validity Period: 12 months from the issuance date
  • Non-transferable: Cannot be passed on to other individuals
  • Amount: Entire rental cost (excluding handling fees)
  • Application: Usable for any proceeding rentals
  • Expiry: No prolongation past the 12-month limit

Partial Service Reimbursements

Service Discontinuations

Should your rental experience interruptions or is cut short due to issues we can control:

  • A proportional refund based on the non-utilized period
  • Credit for a future rental of equal worth
  • Courtesy services or superior options

Guest-Induced Interruptions

If a rental termination is initiated due to the behavior of the guest or safety infringements:

  • No remittance for the non-exploited period
  • Complete payment is still expected
  • Other fees may be imposed

Disputing Refunds

If there's a disagreement with a refund verdict, options include:

  • Asking for an appraisal by our supervisory team
  • Submitting additional evidence or information
  • Seeking intervention from consumer protection entities
  • Resorting to lawful channels as stipulated by the relevant regulations

Submitting a Refund Request

Step 1: Get In Touch

Initiate your refund petition through:

Step 2: Offer Details

Ensure your petition includes:

  • Confirmation code for reservation
  • Scheduled date and time for the charter
  • Justification for cancellation
  • Any pertinent backing documents (if necessary)
  • Chosen method of reimbursement

Step 3: Examination and Execution

Our customer service will acknowledge your request within a day, mull over it as per our guidelines, and in two days will inform you of the conclusion, following up with expedited processing of sanctioned refunds within the given time frames.

Vital Remarks

  • Every refund solicitation must be made in a written form
  • Refunds are carried out in € notwithstanding the original remittance currency
  • Purchasing travel insurance is highly encouraged
  • This policy can be adjusted provided a month’s notification
  • Refund amounts are constrained by related taxes and legislatures

Communication Channels

For inquiries regarding refunds or to lodge a refund claim:

Refunds Department
OraSharedRegistry Marine Services Ltd.
Marina Point
Hamburg 20459
Germany

Phone: +49 40 1234 5678
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised: September 21, 2027

Our refund directive is designed to be straightforward and candid. We urge you to familiarize yourself with these provisions attentively before securing a booking and reach out to us for any uncertainties.